Delivery

Lash Plus provides free shipping within Australia for orders over $100 AUD. 

Orders placed by 2 pm AEST Monday to Thursday are guaranteed for dispatching that the same day.  Other Packages are generally dispatched on the same or following business day, after receipt of payment and are shipped via AusPost Express Service.

Features:

  • Tracking
  • Up to $100 of compensation
  • Carbon neutral parcel delivery

Please ensure your address is correct.

Lash Plus will provide you with a link to track your package online.  For more details on specific services, please see the links below;

AusPost Domestic – https://auspost.com.au/business/shipping/domestic-shipping/parcel-post
AusPost International – https://auspost.com.au/business/shipping/international-shipping/international-standard

Shipping includes handling and packing fees as well as postage costs.

For overseas destinations, customers can expect the following delivery times as indicated by the postal service (provider will depend on the destination country):

  • New Zealand – 3-5 business days

Adhesives

Due to the sensitive nature of eyelash extension adhesives, orders containing adhesive are only shipped between Monday to Thursday (9 am-5 pm) AEST. This minimises the risk of the adhesive being stored in a non-airconditioned environment for a long time.

Once your order has shipped the conditions of the return policy will apply.

SHIPPING POLICY: 100% of orders are shipped within one business day. Orders placed over the weekend are dispatched on Mondays. Please note, that we are currently only to ship within the United States or to US territories.

DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that, we cannot dispatch a replacement until this period of time has elapsed.

WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

Once your order has shipped the conditions of the return policy will apply.

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